FAQ
Frequently Asked Questions
Find answers to common questions about shopping with Kynoxy.
Orders
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. You'll receive an order confirmation via email and WhatsApp once your order is placed.
Can I modify my order after placing it?
Orders can be modified within 2 hours of placement. Please contact our support team immediately if you need to make changes.
How can I track my order?
You'll receive a tracking number via email, SMS, and WhatsApp once your order ships. Use our Track Order page to monitor your delivery status.
Shipping
What are your shipping charges?
Shipping charges vary based on your location and order value. Free shipping is available on orders above a certain amount. Exact charges will be displayed at checkout.
How long does delivery take?
Delivery typically takes 5-7 business days for most locations across India. Metro cities may receive orders within 3-5 business days.
Do you ship internationally?
Currently, we ship within India only. We're working on expanding to international locations soon.
Payments
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, digital wallets, and cash on delivery (COD) for eligible orders.
Is it safe to use my card on your website?
Absolutely. We use industry-standard SSL encryption to protect your payment information. All transactions are secure and encrypted.
When will my payment be processed?
Payments are processed immediately upon order confirmation. You'll receive a payment receipt via email.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy from the date of delivery. Products must be unused, in original packaging, and with all tags intact.
How do I initiate a return?
Contact our support team with your order number and reason for return. We'll guide you through the process and arrange pickup if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned product. The amount will be credited to your original payment method.
Product Questions
Are your products authentic?
Yes, all Kynoxy products are 100% authentic and sourced directly from trusted manufacturers and brands.
Do you offer product warranties?
Warranty coverage varies by product. Check individual product pages for specific warranty information, or contact us for details.
How do I care for my products?
Care instructions are included with each product. You can also find detailed care guides on individual product pages.
Still Have Questions?
Our support team is here to help you with any questions or concerns.
Contact Us