RETURN & REFUND POLICY

RETURN & REFUND POLICY

At Kynoxy, we strive to provide a smooth and hassle-free shopping experience.

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🔁 RETURNS

• Returns are accepted within 7 days of delivery  
• Product must be unused, unwashed, and with original tags intact  

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🚫 NON-RETURNABLE ITEMS

• Sale or discounted products  
• Customized or made-to-order items  
• Hygiene-sensitive products  

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🔄 EXCHANGE POLICY

• Only size exchange is allowed  
• Exchange will be done for the same product (design/color remains same)  
• If requested size is unavailable, you can choose another product (price difference may apply)  

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💸 REFUNDS

• Refunds are applicable only for prepaid orders  
• COD orders are eligible for exchange only (no refund)  
• Refund will be processed within 3–5 business days after approval  

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💰 RETURN CHARGES

• ₹100 per product will be charged as reverse shipping & handling fees  

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⚠️ DAMAGED / WRONG PRODUCT

• Report within 24 hours of delivery  
• Share clear images/videos for verification  
• Eligible cases will receive replacement or refund  

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❌ CANCELLATION POLICY

• Orders can be cancelled before dispatch (no charges)  
• Once shipped, cancellation is not possible  

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📞 NEED HELP?

Email: kynoxy.in@gmail.com 

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Your trust means everything to us ❤️